CONTACT INFORMATION

Luca Book, located at Parallelweg 45, is responsible for the processing of personal data as shown in this privacy statement.

Parallelweg 45
2525NC The Hague
+3170 2213149

The owner is the Data Protection Officer of Luca Book. He/she can be reached via info@lucabook.nl.

PERSONAL DATA THAT WE PROCESS

Luca Book processes your personal data because you use our services and/or because you provide these data to us yourself. Below you will find an overview of the personal data that we process:

  • First and last name;
  • Date of birth;
  • Address details;
  • Phone number;
  • Email address;
  • Bank account number.

SPECIAL AND/OR SENSITIVE PERSONAL DATA THAT WE PROCESS

Luca Book processes the following special and/or sensitive personal data from you:

  • Citizen service number (BSN).

FOR WHAT PURPOSE AND ON WHAT BASIS WE PROCESS PERSONAL DATA

Luca Book processes your personal data for the following purposes:

  • Handling your payment;
  • Luca Book also processes personal data when we are legally obliged to do so, such as data needed for our tax return and the customer’s tax return.

AUTOMATED DECISION-MAKING

Luca Book does not make decisions based on automated processing that may have (significant) consequences for individuals. This refers to decisions made by computer programs or systems without any human (e.g., an employee of Luca Book) involvement.

HOW LONG WE RETAIN PERSONAL DATA

Luca Book does not retain your personal data for any longer than is necessary to achieve the purposes for which your data is collected. We adhere to the following retention periods for the following (categories) of personal data:

  • All personal data of customers who have used our administrative services: 7 years after the termination of the service. We are legally obligated to retain your data for 7 years for the tax authorities.
  • All personal data of individuals interested in our services, but who ultimately did not use the service: up to 12 months.

SHARING OF PERSONAL DATA WITH THIRD PARTIES

Luca Book does not sell your data to third parties and will only provide it if necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Luca Book remains responsible for these processing activities.

COOKIES, OR SIMILAR TECHNIQUES, THAT WE USE

Luca Book only uses technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and for your ease of use. They ensure that the website functions properly and remember, for example, your preferred settings. They also allow us to optimize our website. You can opt out of cookies by setting your internet browser to not store cookies. Additionally, you can delete all information that was previously stored through your browser settings.

VIEW, ADJUST, OR DELETE DATA

You have the right to view, correct, or delete your personal data. Additionally, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Luca Book, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization specified by you.

You can send a request for inspection, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or objection to the processing of your personal data to info@lucabook.nl.

To ensure that the request for access is made by you, we ask you to include a copy of your identity document with the request. Please make your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black in this copy to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Luca Book also wants to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

HOW WE SECURE PERSONAL DATA

You can request access, correction, deletion, or data transfer of your personal data. Luca Book takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you believe that your data is not properly secured or if there are indications of misuse, please contact our customer service or email us at info@lucabook.nl.